Privacy Policy
This policy explains what information we collect, how we use it, and the choices you have — written in plain language, not legalese.
ESA Letter For Housing ("we," "us," or "our") respects your privacy. This policy describes how we collect, use, and safeguard information when you visit esaletterforhousing.com or use our telehealth services.
1. Information We Collect
We collect information you provide directly, such as your name, email, phone number, mailing address, payment details, and information shared during your telehealth visit, including your health history relevant to your ESA or PSD evaluation.
We also automatically collect limited technical information, such as your browser type, device type, pages visited, and approximate location, using cookies and standard analytics tools.
2. How We Use Your Information
We use your information to schedule and conduct your telehealth visit, prepare and deliver your letter, process payment, respond to support requests, and improve our website and services. We do not sell your personal information to third parties.
3. Protected Health Information
Information shared during your medical evaluation is treated as Protected Health Information (PHI) and handled in accordance with HIPAA. See our HIPAA Compliance page for full detail on the safeguards we use.
4. Cookies & Analytics
We use cookies and similar technologies to keep you logged in, remember preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended.
5. Sharing Your Information
We share information only with service providers who help us operate (such as payment processors, our scheduling platform, and secure video visit software), and only to the extent necessary to provide our services. We do not share your health information with landlords or airlines directly — that remains your choice via your signed letter.
6. Data Security
We use industry-standard encryption in transit and at rest, access controls limiting who can view your records, and regular security reviews of our systems and vendors.
7. Your Rights & Choices
You may request access to, correction of, or deletion of your personal information, subject to our record-keeping obligations under applicable law. To make a request, email support@esaletterforhousing.com.
8. Children's Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from children under 18.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.
10. Contact Us
Questions about this policy can be sent to support@esaletterforhousing.com or mailed to 412 Bayshore Commons Blvd, Suite 220, Tampa, FL 33606.
Meet the Providers Behind Your Letter
Every evaluation is completed by a licensed U.S. physician — never an algorithm, never a form-fill.
Board-certified family medicine physician and Medical Director who personally reviews every ESA and PSD evaluation for compliance with Florida and federal housing law.
Specializes in anxiety and mood-related disability evaluations, helping patients document a genuine clinical need for an emotional support animal.
Telehealth-focused family physician with a decade of experience supporting patients through reasonable-accommodation housing requests.
Focuses on trauma-informed care and PTSD, guiding patients through psychiatric service dog task-training documentation.
Treats patients managing chronic illness alongside anxiety, offering compassionate, judgment-free virtual consultations.
What Our Patients Are Saying
“My dog has helped my anxiety for years, but I never had it in writing until Dr. Park took the time to do a proper evaluation. Support even followed up a few weeks later just to make sure everything had gone smoothly with my landlord.”
“I was skeptical about telehealth for something this important, but Dr. Patel asked thoughtful questions about my social anxiety the whole time. It finally feels like my small dog is officially recognized as part of my care, not just a pet.”
“Between work and settling into on-campus housing, I barely had time to breathe, and Dr. Lee still made the appointment feel unhurried and personal. The letter arrived within two days and my landlord accepted it without a single follow-up question.”
“I've dealt with seasonal depression since college, and this was the first time a doctor actually explained how my corgi fits into my care plan. The whole thing, from scheduling to receiving the PDF, took less than 48 hours.”
“Honestly I expected a five-minute chat and a PDF. Dr. Rodriguez spent real time understanding my PTSD before approving anything. For the first time, I didn't have to explain my PTSD to a stranger at the leasing office myself.”
“My therapist recommended I get this in writing, and Dr. Thompson made the whole process feel legitimate instead of transactional. It's been three months now and my rescue cat and I finally feel settled in our new place.”